General Guidelines
Polls
Polls will take place on the Discord whenever we feel that we would like to get opinions from players on specific suggestions and see what the community feels about them. Various options will be given and you will be asked to pick the one that you feel that you like the most out of the options. Please note that most voted options on these polls will not always be chosen. This may be for various reasons, and we assure you that if this is to happen, the reasons that we have are valid. In cases like these, we are not ignoring the community.
The Process
Threads are picked by Poltergeists after waiting 4 days for any discussions to take place, and they are then put onto our tracking board in various categories according to what they are about. We discuss these threads amongst ourselves and give our own opinions and ideas, as well as giving staff members the opportunity to leave their opinions too. After a week we bring the ideas up to the various relevant Leadership Teams, as well as the Poltergeist's opinions and feedback on the ideas. The Leadership Team then has the final say on whether a suggestion will be accepted or declined. It can sometimes take a few days to a week to get these responses when we bring them up, as each Leadership Team is continuously busy with its own work. We will then give a response to the thread in the best possible way using what we have been told by the Leadership Teams regarding the decision.
- Go into as much detail as you can with your suggestion. This helps us get a full idea of what you’re suggesting or giving feedback on. A format that we recommend you use is:
Short Summary
Explanation/Description
Reasoning on why this should be implemented or changed
- Ensure that any threads that you create follow the general forum rules that can be found under rules or here.
- Ensure that any suggestions you submit do not already exist on the forums, or have already been posted on the Discord forums. This means that fewer duplicate threads are created. You are able to use the search function at the top right of the page, or here. You can also join our Discord server here.
You also do not need to post your suggestions onto both the forums and Discord. You may decide which platform you wish to post on.
- Please only submit threads with one suggestion on them. Many suggestions on threads can be confusing for when we make a decision on whether to mark it as accepted or declined.
- Please provide a suitable title that relates to your feedback or suggestion. This makes it easier for us to see what your thread is about when looking at the list of threads in the feedback and suggestions forums. Please note that we may change the name of the thread if it is not suitable for the suggestion or feedback.
- Respect others’ ideas and give only constructive criticism where needed.
- If you do not like a decision that is made, that is perfectly fine, but we ask you to be respectful and constructive if you do decide to share your opinion on it.
- Please be patient with us while we take the time to bring up your suggestion in the proper manner and get back to you with an official response.
- If we reject your thread without a detailed response, this means we have respectfully declined your thread. We get many feedback and suggestions, and unfortunately cannot give specific feedback for each one.
Polls
Polls will take place on the Discord whenever we feel that we would like to get opinions from players on specific suggestions and see what the community feels about them. Various options will be given and you will be asked to pick the one that you feel that you like the most out of the options. Please note that most voted options on these polls will not always be chosen. This may be for various reasons, and we assure you that if this is to happen, the reasons that we have are valid. In cases like these, we are not ignoring the community.
The Process
Threads are picked by Poltergeists after waiting 4 days for any discussions to take place, and they are then put onto our tracking board in various categories according to what they are about. We discuss these threads amongst ourselves and give our own opinions and ideas, as well as giving staff members the opportunity to leave their opinions too. After a week we bring the ideas up to the various relevant Leadership Teams, as well as the Poltergeist's opinions and feedback on the ideas. The Leadership Team then has the final say on whether a suggestion will be accepted or declined. It can sometimes take a few days to a week to get these responses when we bring them up, as each Leadership Team is continuously busy with its own work. We will then give a response to the thread in the best possible way using what we have been told by the Leadership Teams regarding the decision.