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Is it possible to restart all progress with the same account?

gospojken

Professor
Staff
Minecraft IGN: gospojken
Dark Follower Staff Phoenix Serpent Vampire Wizencouncil Sr. Prefect Store Manager
#2
Hello there @deannaa_2605,

Yes! You can reset your progress by claiming a reset token from the store (store.potterworldmc.com) for free of charge - please ensure to go through the checkout for this to work. When you have claimed this one, you can do /reset in-game and read through all the text and disclaimers as this is an irreversible change to your account's data. There are some things you keep such as all store-bought items and most event items such as hats, pets, emotes, et cetera, although not for example scarves from events. Once you have done /reset and confirmed, you will be kicked from the server to finalise things, then you can reenter and redo the introduction quest by speaking to the Droobledore NPCs. I hope this helps, and please let us know here or in-game (with the "/t create" command) if you need any further help.

Best regards,
gospojken
 
#3
I put in my minecraft username while I was in the world/server but on the shop website it says "join the server then try again" but I am already in.
 
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gospojken

Professor
Staff
Minecraft IGN: gospojken
Dark Follower Staff Phoenix Serpent Vampire Wizencouncil Sr. Prefect Store Manager
#4
Hello again @deannaa_2605,

I am sorry to hear you are experiencing issues with it. If you are still having this issue, would you please be able to create a support ticket here, so that we can have a further look into it? If you decide to submit a support ticket, please remember to check the support ticket here frequently for any responses. Please let us know if you have any other questions as well!

Best regards,
gospojken