As someone who has played Potterworld for a long time now, I've had to make a lot of tickets. Whether it be reporting a bug or requesting help for my own issue, I'm familiar with the whole process. Nonetheless I feel as though it could be improved. For starters, more often then not I'll have my ticket picked up by a staff who doesn't know how to answer my question/ doesn't have the ability to resolve the issue I have. I suggest that once doing /t create it brings the player to a GUI menu, from that GUI menu the player can select different categories this ticket might go under (such as bug reports, housing issues, having trouble finding something on the map, etc etc). Once the player clicks on a category they can then type the message explaining the issue. From there a staff member who can correctly answer a ticket in this category can go and respond to the player's issue. This could also be used to better sort tickets on the forums. I think this would be a good thing to implement because I have had to remake tickets quite a lot because that staff member wasn't able to help me meanwhile another staff member was.
