With Scarlett being given a new role and no longer allowing players to teleport around the castle, I've noticed the rise in a few players like myself, consistently offering help and opening their pms to all players who find themselves struggling. I actually just started doing this about 12 hours ago, and the moment I posted in global letting people know that I was willing to guide them places and offer my help on quests I had so many requests that I could hardly keep up and spent almost 6 hours today simply guiding and helping with quests. I'm not the only player doing this, while I was on I saw more and more people begin to offer help, and when they were stumped they would refer to others who had offered help as a backup.
This being said, I think it may be prudent to - not exactly 'expand' - but add a role to your team. Not given any other admin or mod powers, but the addition of a role for players willing to guide other players and offer their assistance. Scarlett's directions can be rather confusing, I myself spent a long time trying to learn all the routes so that I would be able to help newer players, or even older players struggling to adjust to a server without Scarlett's help, and I know others have done exactly wha I'm doing. With all of that being said, I just thought I'd suggest adding a specific role that players could go to for peer help. It would take some stress away from your mod team as simple questions and asking for more help could now be broached to other players first, and they could then be referred to a mod if it was beyond player capability to handle. I've noticed that often when people ask for help their plea is buried in a fast paced chat, and it can be rather demoralizing as I've had the same thing happen to me many times on this server and others. Having a small team of guides and helpers to see these messages and do their best to reach out to all struggling players could majorly improve the environment now that the server is intended to be learned rather than teleported around!
This being said, I think it may be prudent to - not exactly 'expand' - but add a role to your team. Not given any other admin or mod powers, but the addition of a role for players willing to guide other players and offer their assistance. Scarlett's directions can be rather confusing, I myself spent a long time trying to learn all the routes so that I would be able to help newer players, or even older players struggling to adjust to a server without Scarlett's help, and I know others have done exactly wha I'm doing. With all of that being said, I just thought I'd suggest adding a specific role that players could go to for peer help. It would take some stress away from your mod team as simple questions and asking for more help could now be broached to other players first, and they could then be referred to a mod if it was beyond player capability to handle. I've noticed that often when people ask for help their plea is buried in a fast paced chat, and it can be rather demoralizing as I've had the same thing happen to me many times on this server and others. Having a small team of guides and helpers to see these messages and do their best to reach out to all struggling players could majorly improve the environment now that the server is intended to be learned rather than teleported around!